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Pandemic Responses & Coronavirus (COVID-19) - Updated March 19

As the COVID-19 pandemic continues to evolve, we want to ensure you that at Summerland Credit Union we are doing everything we can to support you through these challenging times. It's uncharted waters for the global community in all respects - health, economy, markets, social norms, and more. And while we are all being inundated with messages about changing circumstances, here is some important information from your credit union.

1. First … your money is safe. All funds on deposit at Summerland Credit Union are 100% protected and guaranteed by the

Credit Union Deposit Insurance Corporation of BC*. Our organization is strong and stable, and our experienced management team is well-equipped to adapt to these evolving conditions.

We’re also aware that some of our business and personal members may be experiencing unexpected economic issues related to this health crisis. As such, our team at the credit union is more than willing to review any and all financial issues with our members and look for creative solutions.

2. Adjusting our hours of service. Beginning, March 23, the branch hours will be slightly condensed to accommodate our reduced staff schedule. The new hours are as follows:

Monday to Friday 10:00 am to 5:00 pm; and Saturday 9:30 am to 1:00 pm

In the event of further changes to our hours of operation, updates will be posted here and at the branch.

3. You have options for accessing your finances. While our branch currently remains open for business, this is being assessed daily. Any changes will be communicated on our website. As we practice the recommended "social distancing", we encourage members to avoid coming into the branch unless you need to. There are a number of other ways we can support you in managing your money:

  • Call our Contact Centre (250) 494-7181 for assistance with virtually any financial question or transaction.
  • Use Online or Mobile Banking to check account balances, transfer funds, pay bills, send and receive e-Transfers, and more.
  • You can also use ATMs or the “Deposit Anywhere” feature available through Mobile Banking to deposit cheques anytime with your smartphone.
  • Business members can utilize night deposit to deposit cash and cheques outside of normal banking hours
  • If you’re outside of Summerland you can use any ACCULINK ATMs surcharge free; they are easy to locate using our Mobile Banking App
  • Meet "virtually" with your advisor by connecting with them via phone or email

4. What we’re doing to help keep our members and employees healthy. Related to health officials’ recommendations concerning social distancing, we are also asking any members who may be experiencing any cold/flu symptoms to please refrain from visiting the branch. Just give us a call and we can look at the safest way to fulfill your request.

If you do need to come into a branch, be assured we are taking every precaution by adhering to all recommended personal hygiene and facilities deep-cleaning practices.

Read our related FAQs here, our full media release and related resources.

As this situation continues to evolve, we're committed to keeping you informed. We will share more updates as we have them on our website and social channels. If you have any questions, please contact us at 250-494-7181 or via email sdcu@sdcu.com.

Beware COVID-19 Related Scams

As COVID-19 continues to spread globally, unfortunately so do associated scams. Please see this bulletin for more information.

March is Fraud Prevention Month

Every year, thousands of Canadians fall victim to fraud. Most people don’t think it could happen to them, but fraudsters are using increasingly sophisticated methods to target people of all ages and from all walks of life. More and more of these schemes are being attributed to organized crime. The impact on individuals, families and businesses is devastating – retirement savings, homes, businesses and in some cases, lives have all been lost.

It’s sometimes hard to keep on top of all the information you need to know to keep your money and your personal information safe. Terms like “identity theft,” “debit card fraud” and “phishing” can sound scary and you may not know where to turn to get clear information about what these terms mean and how you can protect yourself.

The good news is that the majority of frauds can be prevented by identifying the methods used by fraudsters. The more you know about a fraud, the less likely you are to fall for it. Through awareness, you can avoid becoming a victim.

If you ever have any questions related to fraud prevention, feel free to talk to us today.

Complete this years' Fraud Month Quiz to see how fraud aware you are.

Visit the Government of BC website for more fraud prevention information and a list of helpful resources.

Save 20% on TurboTax Online

We’ve got good news this tax season! As a Summerland Credit Union member, you can save 20% on TurboTax! Answer simple questions about your tax situation and get your 2019 tax return done quickly, easily and with 100% accuracy. Benefits include:

  • Get your Maximum Refund - If you're getting a refund this year, Turbo Tax can help make sure it's the biggest one you deserve, guaranteed.
  • File with Confidence - At the end of your tax return, right before you file, Turbo Tax will double check every entry for errors and accuracy to make sure nothing's missed.
  • File Faster - With CRA's Autofill My Return, you can download your previous year's tax information directly from the CRA in just a few clicks and automatically import it into your return.

Get the discount now.

Some conditions apply. See the Turbo Tax website for full details.


Events Cancelled Due to COVID-19

Due to the evolving Covid-19 health crisis, Summerland Arts has canceled all upcoming events until further notice.

If you have any questions, please contact Summerland Arts directly.

If you have a community event you'd like us to share, please email Josh Mckay, VP Marketing & Communications, at jmckay@sdcu.com.

We're also on social media. Follow us on Facebook (search Summerland Credit Union), Instagram @summerlandcreditunion, or Twitter @summerland_cu.

Turbo Tax Discount

Staff Donate to Wear Jeans on Fridays!