Frequently Asked Questions

How do I sign up for alerts?

You must have access to online banking to sign up for alerts.

  • Log in to online banking
  • On the left side of your screen click 'Messages & Alerts'
  • Select 'Manage Alerts'. You may also choose 'Get Started Today' the first time you register.
  • Under the 'Add a New Alert' heading choose the alert you would like to add, and then click on 'Get Started'.  Your will have to accept the Alerts Agreement to proceed.
  • Add the email address and/or mobile phone number where you would like to receive your alerts (you may enter a total of three).  If you are entering a cell phone number you will need to enter your carrier and click on continue.  You will then be prompted to enter a passcode.  The passcode you need will be sent directly to the phone number you have entered so that you can retrieve it from your cell phone and enter it online to continue to the next step.
  • On the Mobile Nicknames page you can change the names assigned to your account to leave them as they are.  These 4 character nicknames will be helpful to identify the accounts you are receiving an alert about.
  • Repeat this process for each alert you would like to activate.

Can I delete or add alerts at a later date?

Yes, you can log in to online banking at any time and go to the 'Messages & Alerts' menu and add, delete or change alerts.

Is there a charge for using alerts?

This is a free service to our members.  However, we recommend that you check with your mobile phone carrier to see if they charge a fee for text messages.

How quickly will I receive my text and/or email alert?

Security alerts are sent immediately and balance and activity alerts sent soon after the activity occurs.  Deliveryof the alert will vary depending on the carrier and the stability of the internet and wireless networks.  Delays may also be experienced if you are out of service range or if there is a service disruption.

Will any of my account or personal information be sent in alerts?

There is no information that will identify you or your account.  Accounts are identified by nicknames and your personal information is not transmitted.

Will I still receive my alerts if I change my cell number, mobile carrier or email address?

No, you will have to log in to online banking to change your information.  Go to 'Messages & Alerts' and then to 'Manage Alerts, Contacts and Mobile Nicknames' update the number, carrier and/or email address information.

When I receive an alert text on my cell phone I get a message asking me to 'subscribe' to a service?  Do I need that to receive my text?  What does this mean?

For some mobile carriers it is necessary to text the word 'read' in order to view the incoming alert.  The alert originates from us as an email and is converted to a text message.  Some carriers make this change automatically; others add the 'read' text to convert the message and have an email-to-text service you can subscribe to, to eliminate this step.  Please contact your mobile carrier for information about their plans as there may be a fee to subscribe to this service.

 

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