NOW LIVE: Two-Step Verification (2SV)

Enahanced online security to protect your account.

What is Two-Step Verification?

Effective August 14th, we introduced Two-Step Verification (2SV), a more secure way to login to Online Banking, protecting your account from unauthorized access. Rather than answering multiple security questions, you'll be sent a single-use verification code by SMS text message, email or phone call. Text is the recommended option to maximize security!

Why are we implementing 2SV?

We are commited to providing you with a safe and protected online banking experience. Two-Step Verification is a great way to reduce fraud risks and further secure your online banking.

Cyber-threats continue to become more sophisticated, making the use of security questions growing more vulnerable to these threats. 2SV replaces these traditional questions with a stronger, more secure authentication process. Giving you peace-of-mind knowing you are better protected.

How to enroll for 2SV? (See our Step-by-Step PDF Guide with Screenshots here)

Step 1 – Login to Online Banking from the SDCU website or mobile app. You may notice that our login process looks a little different than before.
Step 2 - If this is your first login, you'll be prompted to enroll in Two-Step Verification.
Step 3 - The prompts will ask you to enter either a mobile phone numer or email address to receive your verification code. Text is the recommended option to maximize security!
Step 4 - Open the email or SMS text message and enter the verification code included in the body of the message to login to your account.

*Don't mistake the SMS sender number for your verification code.

New Feature: Self-Serve PAC (Password) Reset

Forgot your Personal Access Code (PAC)? Self-Serve PAC Reset is a feature that will allow you to reset your PAC* whenever you need.

How to Reset Your PAC

1.) Login to Online Banking.
2.) Select the "Forgot Password?" link on the Login page.
3.) A verification screen will appear. Complete the prompts in verification process.
4.) Once you have successfully completed the verification process you may enter and confirm your new Strong PAC.
5.) A Success screen will appear and you are now able to login to Online Banking using your new PAC.

*Please note, this feature is not available for Business members.

2SV must already be enabled for Self-Serve PAC Reset. If 2SV is not enabled, please call our Contact Centre at 250-494-7181 to reset your PAC.

Frequently Asked Questions

FAQs and troubleshooting for Two-Step Verification.

What if I don't want to enroll in 2SV?

2SV will be mandatory for all members who use online banking or the mobile app in August 2023.

If you are unable to enroll, please contact our Contact Centre at 250-494-7181.

I didn't receive my verification code. What do I do?

SMS Text Message
If you didn't recieve a text code, select "Send a new verification code" link in the Enter Your Verification Code screen to have a new code sent.

Email
If you’ve registered for 2-Step Verification using an email address, make sure to check your spam/junk folder. If you still haven’t received a code, you can click on the “Send a new verification code” link in the Enter Your Verification Code screen to have a new code sent.

Please call our Contact Centre at 250-494-7181 if you require assitance with updating your phone or email on file for 2SV.

What if I lost my phone and/or can't access my email?

If you are unable to access you mobile phone or email associated with your 2SV Login, please call our Contact Centre during working hours at 250-494-7181 Monday-Friday 9:30am to 4:30pm, Saturday 9:30am to 1:00pm. For after hours support, please call 1-888-277-1043.

What if I want to update my 2SV information?

To update your phone number or email for 2SV:

Desktop:

Login to Online Banking
Select "Profile and Preferences" from the left hand navigation menu
Select "Change 2-Step Verification Information"
Select the pencil icon for either the phone or email you want to edit (or select the circle-plus icon to add a phone or email).
Follow the prompts to update your phone number and/or email for 2SV

Mobile App:

Login to Online Banking from the mobile app
Select "Settings" from the navigation menu
Select "2-Step Verification Settings"
Select the pencil icon for either the phone or email you want to edit. (or select the circle-plus icon to add a phone or email).
Follow the prompts to update your phone number and/or email for 2SV

Will my code expire?

Yes. Each code expires 10 minutes from the time it is sent.

Is there an option to add a trusted device?

No. Any high-risk login will be subject to 2SV login.

This offers additional protection to both Android and iOS operating systems. If you are an Android user, you must set up 2SV. iOS users with biometric login enabled are also encouraged to enable 2SV as it helps safeguard accounts against fraud.

Didn't Find the Answer You Were Looking for?

Our Contact Centre is happy to assist and answer any questions you may have about 2SV and online security.

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