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New Website FAQs

​Learn more about how we’ve updated our website and digital experience designed to help serve our members better!

​Why did SDCU update its website?

As our members’ needs continually change and the financial services industry evolves at an unprecedented rate, SDCU is committed to evolving to meet these needs.

The new website is dynamic, responsive, and equipped to deliver a more personalized digital banking experience. This evolution goes beyond launching of a new website; as an organization we’ve embraced a best in class digital platform through Central 1, that will enable SDCU to quickly adopt future enhancements and technology as they become available.

​What can members expect with the new site?

Members will enjoy a brand new look, with a fresh and modern new site and user experience. This includes more intuitive navigation to make it easier for members to find the information they’re looking for quickly and seamlessly. We’re also focused on adding fresh new content frequently that helps grow our members financial literacy.

The new site is also fully responsive, and adapts to all devices. So that no matter what type or version of device you are using to view the site, it will automatically respond to the size of your screen. This means no more pinching and zooming in to read the text!

​What else changes? ​

Bookmarks

For members who had bookmarked a page on our previous site, it will be automatically redirected to a page on the new site. For example, if you bookmarked Online Banking Login Page, you will be redirected to a new page. 

Online Banking Login page

When you click on the Login button for online banking, it will open a new secure page. The login process remains the same; but you’ll have to re-enter your Member Card number and personal access code (PAC). The header and footer within your online banking portal will look different and match our new site. Online banking functionality will remain same (for now), with exciting changes planned for the future!

​What changes can we expect in the future?​

By transitioning to a new website; on the Forge platform offered by Central 1, we become one of nearly 200 credit unions across Canada that are moving to the platform. What this means is that we’ll benefit from economies of scale and be able to leverage open source developments and technology enhancements as they become available. Providing our credit union with access to the shared digital resources and technology of the credit union system.

We will also be delivering a new online banking experience and mobile app to our members in the future. Stay tuned for more information!

​What is Forge? ​

Forge is the name of the best in class digital platform that the new website is built on. Forge was created in a partnership between Central 1 Credit Union and Backbase, the most recognized global leader in digital omni-channel banking solutions. As Canada’s leading digital banking and payments provider for credit unions, Central 1 built the platform around how Canadians are using and expecting digital banking experience to be today and tomorrow.

This powerful digital platform will allow our credit union to quickly deliver on members future expectations and needs.

​I can’t find the information I’m looking for?​​

If the search function at the top of the page does not produce the result you are looking for, please reach out to us via email sdcu@sdcu.com or by phone at 250-494-7181.

​How do I provide feedback on the new site?​

We value your opinion and will look to both our employees and members for their feedback as our website continues to evolve. With your help, we’ll make it even better. Please let us know what you think by emailing sdcu@sdcu.com.

​How we have made our website accessible?​

We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.

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